University of Alaska Director of Military and Veteran Services in Fairbanks, Alaska

Director of Military and Veteran Services

Apply nowJob no:508837

Classification:Student Services Professional 3

Grade:Grade 79

Work type:Staff Full-time

Administrative Unit:University of Alaska Fairbanks

School/Business unit:VCSA Admin & Central Support


Categories:Academic Advising/Support, Administrative/Personnel, Other

Position Summary:The newly formed Department of Military and Veteran Services is looking for a self-directed leader who is a champion for our military and veteran students and their dependents. This new position will create a welcoming veterans resource center to provide coordinated support for veteran students and their dependents. They will also collaborate with offices across UAF to provide recruitment and outreach to Ft. Wainwright, Eielson Air Force Base, Clear Air Force Station, Ft. Greely and beyond.


20Perform end of the semester audit of academic transcripts to determine if VA recipients are fulfilling their degree requirements.

Provide required documentation necessary for annual audit to State and Federal agencies.

Determine if VA educational benefits are distributed in accordance with Federal Educational Regulations.

Participate in the processing of requests for use of the Montgomery GI Bill, Post 9/11 GI Bill, and other Veteran''s education benefit programs.

Explain VA education benefits and DoD tuition assistance to students, parents, staff, faculty and community partners.

Troubleshoot and resolve issues presented via email, phone call and walk-in. Explain requirements, regulations and processes associated with DoD and veteran education benefits as well as the status of individual recipients.

Assess student eligibility based on UAF Admissions policies, VA documentation and student records, and adopt into VA database. Coordinate with Degree Services and Academic Advisors,and utilize other resources such as the UAF academic catalog and Degree Works to verify course applicability.

Responsible for researching problems associated with courses found ineligible for VA funding with departments and registrar''s office and for communicating findings to student. Must be able to understand the complexities of how VA regulations interact with UAF programs and be able to provide detailed yet understandable explanations to students, staff and faculty while developing a plan for a student''s successful use of benefits.

Exercise vigilance to maintain accuracy and compliant electronic processes and documents associated with requests to initiate, change, or terminate Veteran''s educational benefits.

Ability to access data through various software programs to include: Banner, VA Once, Degree Works, etc.

Ability to retrieve SAT, ACT, ALEKS, Accuplacer, etc. test scores from Banner and determine appropriate placement into English or Math specific requirements, as applicable for degree.

Assist prospective students in obtaining their Certification of Eligibility (CoE)

Notify VA Regional Office of: Enrollment information by term in electronic format; enrollment changes to prevent over-payments or underpayments; transfer credits which are applicable to benefit recipients; incomplete coursework as well as a follow-up reporting of grade changes. Request for advance payment of benefits and deliver proceeds to students.Essential

25Direct and manage administrative functions for the Veterans Center, including personnel matters, financial and budgetary affairs, office management, internal and external program support, staff and student supervision.

Recruit, interview, hire, train, manage and schedule work-study students, interns and other staffing in the office.

Create, implement, evaluate and refine data driven recruitment strategy to increase enrollment of active duty military, veterans, and military/veteran dependents. Identify, develop and supervise execution of short term (1 year) and long term (3-5 year) initiatives. Lead annual assessment of military and veterans using quantitative data (inquiry, admit, enrolled numbers) and qualitative data (travel visit assessments, development of relationships with stakeholders) Submit report to supervisor.

Plan recruitment initiatives within the parameters of defined budget.

Track and assess programmatic needs, make proposals for annual budget based on target goals and expectations.Essential

25Represent the University both on- and off-campus to a prospective students, parents, active duty military and dependents, veterans and dependents, secondary school counselors and other individuals or organizations involved in the college selection process. Plan and implement recruitment and outreach activities for Ft Wainwright and Eielson Air Force Base. Some travel to distant sites in the state of Alaska and nationally.

Counsel prospective applicants on the admissions process and opportunities at the University. One-on-one admissions counseling to diverse populations is an important responsibility of this position.

Conduct unofficial transfer credit evaluations on Joint Service Transcripts and Community College of the Air Force transcripts.

Coordinate and contribute to the success of various student visit programs designed to recruit targeted prospective applicants to the University. These programs require significant collaboration with other departments and offices across campus.

Propose events to increase military and veteran enrollment, ensuring compliance with professional standards and data driven analysis with recommendations for improvement.

Collaborate with CTC Education Centers to integrate recruitment strategies. Coordinate with schools and colleges and research institutes to represent UAF at military and veteran events.

Develop and maintain professional networks with military and veteran service organizations, to include the Fairbanks Vet Center and other local veteran’s resources.

Develop and implement orientation or transitional programming for student veterans that compliments existing programming.

Manage ongoing strategic communications with active duty military and their dependents, veterans and their dependents and education stakeholders in the military through the use of automated communication plans, email, and virtual presentations, as well as mail, telephone, and on-campus events.

Oversee special project areas as assigned.Essential

30Provide excellent customer service to students, faculty and staff regarding Veteran education benefits, programs and certification.

One-on-one comprehensive academic advising to diverse populations. Benefit advising occurs primarily by in-person appointments, phone calls and email.

One-on-one advising with incoming students the first semester that educational benefits are used at UAF. Explains the process of the housing stipend, book stipend, tutoring, certification timelines and rules. Supplements academic advising appointments by directly informing student how their classes will affect their benefits.

Advise students as to which classes are needed to fulfill degree requirements and/or which classes will be eligible for certification under the VA Educational Programs.

Act as the liaison as well as troubleshooter between UAF and the VA Regional Office for students utilizing VA Education Benefits.

Serve as initial point of contact with Vocational Rehabilitation Office and provide end­ of-semester grade reports for their benefit recipients.Essential

This position will function, as the primary point of contact for UAF’s incoming active duty and veteran students to ensure their questions are answered and process is clear. This position will also oversee work-study students and tutors in the Student Veteran Resource Center as well as a Veteran peer-mentoring program. This position will coordinate several events during the semester to highlight military and veteran students and plan the Student Veteran Orientation in the fall. Significant collaboration with Admissions, Financial Aid, Education Centers at Ft. Wainwright and Eielson, CTC, eLearning and UAF ROTC is required.


Strong organizational and public speaking skills. Knowledge of the US military and the educational opportunities afforded to the military. Demonstrated leadership, decision making, writing and editing skills. Ability to coordinate/schedule large and small events. Demonstrated ability to multi-task and lead a project to completion. Must be able to think creatively, maintain confidentiality. Strong cross-cultural interpersonal and writing skills are necessary. The ability to present the University in a positive way to diverse populations. Develop and implement office policies, procedures and processes. Create and implement long range and strategic plan for the center. Proactively address issues and recommend solutions. Ensure compliance with complex. rules. regulations. policies, procedures. etc. Prefer knowledge of the unique needs of a student centered environment. Must have the ability to adapt to changes in the work environment, ability to manage competing demands and handle unexpected events while maintaining a professional demeanor.

Required Experience:

Bachelor's degree in related field and three years progressively responsible relevant experience; or an equivalent combination of training and experience. Strong interpersonal and small group communication skills. Strong public speaking skills. Experience working with people in a student centered or customer service oriented setting. Experience within higher education or in a business setting. Bachelor's degree in related field and three years progressively responsible relevant experience; or an equivalent combination of training and experience.

Typical Education or Training:

Three years progressively responsible, relevant experience. Management experience preferred. Experience working in higher education in Financial Aid, Advising or Admissions. Veteran status preferred. Experience coordinating programs. Familiarity with word processing, spreadsheet and database software tools.

Application Review Date:

This position is open until filled, applications must be received prior to 11:55 PM Alaska time on March 25, 2018 to be considered. Applications received after this time and date may not be considered for this position.

This is a Grade 79; minimum starting pay $25.82.

Special instructions to applicants:

Please attach a resume, cover letter, and names and contact information (email and phone number) for three (3) references.

If you need assistance applying to this posting, please contact UAF Office of Human Resources at 907-474-7700.

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Term Position:

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.


Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Training Policy:

It is the policy of the University of Alaska Fairbanks that all employees are required to attend training to meet the requirements of the positions they hold, and to complete the required training within a specified period of time to remain employed at UAF. The policy can be located at:

Tobacco-Free Campus:

UAF Campus is a tobacco free campus. For more information, please go to:

Notice of Nondiscrimination:

The University of Alaska is an affirmative action/equal opportunity employer and educational institution. The University of Alaska does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status. The University's commitment to nondiscrimination, including against sex discrimination, applies to students, employees, and applicants for admission and employment. Contact information, applicable laws, and complaint procedures are included on UA's statement of nondiscrimination available at

Advertised:01 Mar 2018Alaskan Standard Time

Applications close: