Army & Air Force Exchange Service FOOD SERVICE FOREMAN - WW CHARLEY'S in Fort Wainwright, Alaska

Job Description

SUPERVISES A SHIFT OPERATION IN A FOOD ACTIVITY OPERATION. THIS POSITION REQUIRES ASSOCIATE TO BE FRIENDLY AND PASSIONATELY FOCUSED ON DELIVERING A PERSONALIZED CUSTOMER EXPERIENCE.

1.SUPERVISES THE PREPARATION AND SALE OF FOOD ITEMS DURING AN ASSIGNED SHIFT. RECEIVES, VERIFIES AND CHECKS QUALITY OF FOOD/SUPPLY ITEMS. ESTIMATES AND ORDERS FOOD/SUPPLIES AS REQUIRED.

  1. GREETS EACH CUSTOMER UPON CONTACT. ASSISTS CUSTOMER BY LISTENING TO NEEDS, OFFERING SUGGESTIONS AND THANKING CUSTOMER FOR THEIR BUSINESS. RESOLVES CUSTOMER COMPLAINTS AT THE LOWEST LEVEL AND INFORMS MANAGEMENT OF BARRIERS TO MEETING THE OPTIMAL CUSTOMER EXPERIENCE.

3.PREPARES, MAINTAINS, AND PROCESSES ACCOUNTING AND FACILITY OPERATIONAL REPORTS.

4.PARTICIPATES IN THE ESTABLISHMENT AND ACHIEVEMENT OF SERVICE AND SALE GOALS FOR THE FOOD OPERATION. ENSURES OPTIMUM STOCK AVAILABILITY BY SUPERVISING OR PARTICIPATING IN PERIODIC STOCK COUNTS AND INVENTORY(S) AND UPDATES MERCHANDISE CONTROL RECORDS. MAINTAINS/CONTROLS PERSONNEL COST AND PRODUCTIVITY STANDARDS.

5.PERFORMS THE DUTIES OF SUBORDINATE ASSOCIATES AS REQUIRED BY WORKLOAD.

6.OPENS AND/OR CLOSES THE FACILITY IN ACCORDANCE WITH PUBLISHED POLICIES/REGULATIONS. ENSURES THE SECURITY OF CASH, FIXED ASSETS AND INVENTORY AND COMPLIES WITH FIRE, SAFETY, SANITATION AND SECURITY REGULATIONS. INITIATES WORK ORDERS FOR REPAIR AND MAINTENANCE.

7.SUPERVISES ASSIGNED ASSOCIATES. ESTABLISHES WORK SCHEDULES, ASSIGNS AND DISTRIBUTES WORK; COUNSELS; PREPARES PERFORMANCE REVIEWS, APPROVES/DISAPPROVES LEAVE SLIPS; TRAINS ASSOCIATES, RECOMMENDS ACTIONS AND PERFORMS OTHER SUPERVISORY FUNCTIONS.

8.RESPONSIBLE FOR ENFORCEMENT OF ALL NAME BRAND FAST FOOD (NBFF) AND EXCHANGE STANDARDS. MUST COMPLETE SERVSAFE (5640) AND APPLICABLE FAST FOOD CERTIFICATION(S) WITHIN 90 DAYS OF HIRE.

9.KEEPS ABREAST OF, ACTIVELY SUPPORTS AND, AS REQUIRED, IMPLEMENTS THE PROVISIONS OF PERTINENT PUBLIC LAWS, EXECUTIVE ORDERS, AND DIRECTIVES RELATING TO THE FEDERAL EQUAL OPPORTUNITY (EEO) PROGRAM WITHIN THE EXCHANGE.

10.PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY

Job Qualifications

6 MONTHS OF RESTAURANT OR RELATED FOOD SERVICE OPERATIONS EXPERIENCE.

OR

SUCCESSFUL COMPLETION OF NBFF TRAINING OR THE EXCHANGE RESTAURANT OPERATIONS MANAGEMENT ACADEMY (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST BE ABLE TO WORK MONDAY-SATURDAY (0530-2200) AND SUNDAY (0700-1930) AND HOLIDAYS. SCHEDULED DEPENDS ON OPERATIONAL NEEDS. IN-HOUSE TRAINING FOR FOOD SAFETY, NO AK FOOD HANDLERS CARD REQUIRED.

BY SUBMITTING AN APPLICATION FOR THIS POSITION, YOU ACKNOWLEDGE THAT IF ACCEPTED FOR THE POSITION YOUR CONTINUED EMPLOYMENT IS CONTINGENT ON SATISFACTORY RESULTS FROM A NATIONAL AGENCY CHECK AND INQUIRIES (NACI), DRUG SCREENING, CHOICE POINT BACKGROUND INQUIRY (BTI), AND COMPLETION OF ALL REQUIRED TRAINING COURSES. IF UNFAVORABLE RESULTS ARE RETURNED FROM ANY OF THESE SCREENINGS OR INQUIRIES, YOU MAY BE SEPARATED FROM EMPLOYMENT DUE TO DISQUALIFICATION.

Vacancy Number: H-009398-2018

Job Title: FOOD SERVICE FOREMAN - WW CHARLEY'S

Exchange Location: United States - Alaska - Fort Wainwright

Facility Name: WAINWR CHARLEYS 0298

Employment Category: Regular Part Time

Career Area: Hospitality and Restaurant Operations

Job Grade: 2

Supervisor: Yes

Salary Minimum: $15.15

Salary Maximum: $17.66

Number of Positions Remaining: 1

Removal Date: 21-Apr-2018